Pulse Graphics is a family run personalized gifting organization. Our mission is to simply make gifting easier.

We are driven with passion to go beyond the ordinary while providing the best value and quality. So if you need a gift…. you are in the right place!

This is our website available at https://pulsegraphics.co.za and these are our legal terms, including our

  • Terms of use – which you agree to by visiting this website;
  • Terms of sale – which you agree to by checking a check box when you place an order through this website; and
  • Privacy policy – which you agree to by checking a checkbox when you submit your personal information through this website and apply when you visit this website.

We may change any of these terms at any time by updating this web page.

If you have any questions about our legal terms, please contact us.

Terms of use

  1. Licence. We grant you a limited licence to use this website.
  2. Breach. We may cancel your licence if you breach any of these terms.
  3. Framing. You may not frame this website.
  4. Capacity. You agree to the terms on the basis that you have the capacity to visit this website.
  5. Accurate information. You promise that you will give this website only accurate information.
  6. Ownership. We or our third party licensors own all rights in this website.
  7. Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners’ property.
  8. Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission.
  9. Own risk. You use this website at your own risk and we make no warranties about it.
  10. Indemnity. You indemnify us against any liability related to your use of this website.
  11. Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.
  12. Indirect damages. We will never be responsible for any indirect damages.
  13. Payment options accepted – Payment may be made by Visa, MasterCard or EFT.
  14. Card acquiring and security – Card transactions will be acquired for Pulse Graphics via PayFast who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, Secure Socket Layer (SSL) technology with high security 256-bit encryption, no Card details are stored on the website.
  15. Customer details separate from card details – Customer details will be stored by Pulse Graphics separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.

Terms of sale

  1. Introduction. These terms cover any transactions where we provide goods to you through this website.
  2. The parties. We are the vendor under these terms. You are the customer under these terms.
  3. Duration. These terms commence when you accept them and continue until terminated.
  4. Orders. You place orders with us on the following basis:
    • you promise that you have the legal capacity to enter into the transaction;
    • we only conclude an agreement when we dispatch our goods to you;
    • we may cancel any order, but we will refund any money you have paid if we do;
    • we conclude an agreement where you are domiciled; and
    • each order is a separate agreement, but you breach all of them if you breach one.
  5. Goods. We sell the goods to you on the following basis:
    • you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise;
    • we will do our best to dispatch the goods as soon as possible after you have placed an order, but we are not liable and you may not cancel an order if we do not do so timeously;
    • risks related to the goods pass to you on delivery;
    • ownership in the goods passes to you on payment of the fees in full; and
    • you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.
  6. Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system.
  7. Intellectual property. We own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.
  8. Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.
  9. Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason.
  10. Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them.
  11. Indirect damages excluded. We are not liable for any other losses that they may cause you.
  12. Breach. Please don’t breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law.
  13. Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, have to terminate to comply with a law, or providing the goods has become impractical. If we need to, we will give you as much notice as possible in writing.
  14. Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails.
  15. Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others’ email addresses and choose their respective street addresses as their service addresses for all legal documents, but they may change either address on 14 calendar days written notice to the other.
  16. Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.
  17. Entire agreement. The agreement is the entire agreement between the parties on the subject.
  18. Changes. If we change this agreement by updating this web page, any changes will only apply to future orders.
  19. Governing law. South African law governs this agreement.
  20. Jurisdiction. The User consents to the jurisdiction of the Cape High Court in the event of any dispute. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
  21. DIisclaimer of warranties; Limitation of liability. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.It is our mission that all information on this website is as accurate and up to date as possible, and that all products sold cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Pulse Graphics accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products sold on this website are of the highest quality and safety.In no case shall Pulse Graphics, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
  22. Indemnification. You agree to indemnify, defend and hold harmless Pulse Graphics and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
  23. Payment options accepted – Payment may be made by Visa, MasterCard or EFT.
  24. Card acquiring and security – Card transactions will be acquired for Pulse Graphics via PayFast who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, Secure Socket Layer (SSL) technology with high security 256-bit encryption, no Card details are stored on the website.
  25. Customer details separate from card details – Customer details will be stored by Pulse Graphics separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.

Privacy Policy

  1. Purpose. This policy describes the way we handle your personal information.
  2. Personal information. Personal information includes information we collect:
    • on submission when you place an order; and
    • automatically when you visit this website.
  3. Acceptance. You may not order any of our goods if you do not accept this policy.
  4. Collected on submission. We collect your contact details and delivery address when you place an order.
  5. Collected automatically. We collect your Internet usage information when you visit this website.
  6. Purpose for collection. We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.
  7. Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.
  8. Use. We may use your personal information to fulfil our obligations to you.
  9. Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you.
  10. Disclosure. We may disclose personal information to third parties if required for legal reasons.
  11. Security. Our website is hosted on a secure server and uses security measures to prevent interference by intruders.
  12. Retention. We will only retain your personal information for as long as is necessary.
  13. Transfer. We may transfer your personal information outside South Africa to a foreign country.
  14. Updating or removing. You may choose to update or remove the personal information you have submitted to us by contacting us.
  15. Payment options accepted – Payment may be made by Visa, MasterCard or EFT.
  16. Card acquiring and security – Card transactions will be acquired for Pulse Graphics via PayFast who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, Secure Socket Layer (SSL) technology with high security 256-bit encryption, no Card details are stored on the website.
  17. Customer details separate from card details – Customer details will be stored by Pulse Graphics separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.

Shipping & Delivery

All orders are shipped with Fastway Couriers or Dawn Wing. As all our products are in stock and it can take up to 5 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. Currently Pulse Graphics only delivers to addresses in South Africa.

You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 3-5 business days.

We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Return Policy

Items returned within 7 days of their original shipment date in same as new condition will be eligible for a refund or exchange. Refunds will be charged back to the original form of payment used for purchase. The customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase are non-refundable. All sale items and personalized items are final purchases.

*The shipping costs cannot be reversed, and 20% of sale is forfeited for admin fee and banking charges.